![]() You'll find the date of the decline, the amount and, if your bank shared it with us, the reason for the decline. You can view declined payment information on the Billing Summary page. Keep in mind that your bank declines your payment, not Google. If your bank account payment appears as "declined" in your account, your bank didn't allow us to charge your bank account. You’ll see a confirmation message at the end of the flow.Correct the card information and click on Save updates.Find the credit card you’d like to update and click Fix. ![]() If payment is not successful, you'll see an error informing you the payment failed and instructing you to either contact your financial institution or select a different payment method to continue. Review your outstanding balance payment and click on Pay Now.Note: In the information submitted is incorrect or the card added can’t be charged you’ll see an error instructing you to correct the information or select another payment method.Choose a new payment method from the available option or enter the card new information and click on Save card.Click “Use a different payment method” and Continue.Find the declined credit card and click on the “Fix” button.Learn more about access levels in your Google Ads account. ![]() For Google Ads accounts with the Organization account type, you’ll need Admin or Billing access to add/edit a payment method. Note: Some actions are restricted to users with Admin or BIlling permissions. Option B: Enter different billing information You’ll see a confirmation message at the end of the flow. Go to Payment Methods now What to do next Review the payment of your outstanding balance and click Pay Now.After you've made sure that the payment method will work, click Retry below the credit card information.If necessary, call your bank or credit card company to make sure that you can use the card in your Google Ads account. Checkthat all the card details are correct.Find the credit card you'd like to retry and click Fix.In your Google Ads account, click the Billing icon.Option A: Retry your existing credit card If you're using the previous version of Google Ads, review the Quick reference map or use the Search bar in the top navigation panel of Google Ads to find the page you’re searching for. To use the previous design, click the "Appearance" icon, and select Use previous design. Note: The instructions below are part of the new design for the Google Ads user experience. After the issue has been fixed, try your payment again using one of the options below.Ĭhoose one of the options below to get your ads running again.The representative will give you the exact reason for the decline and help you resolve the issue.Let them know the date and amount of the decline. Tell the representative that you were trying to pay for Google Ads online but that your payment was declined.Call the support phone number that's shown on the back of your credit card.Google Ads support can't help you with any declines because your credit card company or bank makes those decisions. ![]() If you couldn't figure out why your payment was declined or you can't solve the issue, contact the bank that issued your credit card. Otherwise, you’ll need to use another payment method.Ģ. Talk to your bank to find out if your bank supports Strong Customer Authentication. Strong Customer Authorization is required to authenticate your card or payment in the European Union.
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